DELIVERY

London deliveries will be delivered on Sunday and Wednesday evenings only ready for your cleanse to start on Thursday and Monday mornings. Nationwide orders will be delivered by courier on a Tuesday morning from 10am

We personally deliver in and around London and the home counties.  Outside of these areas we use national couriers.  We currently are unable to deliver to Scotland or Ireland.

You will be asked at checkout to select your preferred date and safe place for delivery if applicable. Orders for a cleanse programme must be placed 72 hours before the delivery date.

Orders in and around London and the home counties will be delivered between the hours of 9pm and Midnight and left in your specified safe place, if no safe place has been given we will leave on the doorstep for you - ready and waiting to enjoy for breakfast.

We offer free delivery for orders over £75.

We freshly press your juices daily. Unfortunately, we cannot guarantee delivery times however, if something beyond our control delays your delivery, we will contact you to let you know.  We will not be liable to refund juices for courier delays that are beyond our control.

All our juices are sent to you in temperature-controlled packaging however it is essential, to maintain freshness, that they are refrigerated as soon as possible. If you are not at home, we will leave in the safe place that you have given us.  We will not be liable for any juice that is not refrigerated immediately upon delivery, or juices that are damaged or go missing if left in a safe place.

Please ensure that you check your delivery straight away and, in the unlikely event that there is a problem, ask that you inform us by phone or email within 3 hours of receipt so that we can try and rectify this for you quickly.  After this time we reserve the right not to refund or replace your item/s.

Due to the perishable nature of our juices, there is no right to cancel and request a refund under the Consumer Contracts Regulations 2013, however if you change your mind for any reason, we will do our best to accommodate this if notified 48 hours prior to delivery.  Please email garry@alkalizeme.co.uk for order cancellation.

We must be notified of any changes to delivery address within our order deadlines. We are not obligated to accommodate late changes to your delivery address but will do our very best.